Click & Collect
Simple and scalable. Providing stores and customers better outcomes
Making stores a key part of your offer
Customers opt to Click & Collect for the extra convenience and instant gratification minus the shipping costs, delivery delays, and hassle associated with coordinating receipt of a delivery. For Retailers, Click & Collect reduces eCommerce fulfilment costs, improves customer satisfaction and drives customers into stores. It’s a win-win.
Viare Click & Collect supports fulfilment of orders direct from store stock (fulfil-from-store model) or shipped from a central distribution point to the collection store (ship-to-store model). The system provides control over which products to include or exclude for Click & Collect delivery and allows the system to automatically manage picking priority to ensure that Click & Collect orders are picked at the right time.
Viare also enables greater customer visibility over the Click & Collect process and timely notifications around their order status including instant confirmation of when orders are ready for collection.
Curbside pickup and other variations of Click & Collect are also supported.