Click & Collect

Simple and scalable. Providing stores and customers better outcomes

Benefits

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Manage products for Click & Collect

Take control of your stock by choosing which products you want to include or exclude for Click & Collect.

Manage products for Click & Collect
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Provide Click & Collect information and availability at the product detail page

Customers can choose the most convenient pick up location at the point of purchase.

Provide Click & Collect information and availability at the product detail page
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Drive extra traffic in-store

Increase sales by adding one of the most popular fulfilment options and drive upsell opportunities from extra traffic in-store.

Drive extra traffic in-store
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Provide flexible pick up options

Enable customers to choose Click & Collect options at checkout, searching by location or by postcode.

Provide flexible pick up options
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Keep customers informed along the way

Notify customers at every point of the Click & Collect process to enhance customer satisfaction

Keep customers informed along the way
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Capture and record all click and collect activity

Enable auditing of each collected order: from in-store receipt, packing, and collection

Capture and record all click and collect activity
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Making stores a key part of your offer

Customers opt to Click & Collect for the extra convenience and instant gratification minus the shipping costs, delivery delays, and hassle associated with coordinating receipt of a delivery. For Retailers, Click & Collect reduces eCommerce fulfilment costs, improves customer satisfaction and drives customers into stores. It’s a win-win.

Viare Click & Collect supports fulfilment of orders direct from store stock (fulfil-from-store model) or shipped from a central distribution point to the collection store (ship-to-store model). The system provides control over which products to include or exclude for Click & Collect delivery and allows the system to automatically manage picking priority to ensure that Click & Collect orders are picked at the right time.

Viare also enables greater customer visibility over the Click & Collect process and timely notifications around their order status including instant confirmation of when orders are ready for collection.

Curbside pickup and other variations of Click & Collect are also supported.

Learn how a leading Sporting Goods and Apparel retailer increased new users to their website by 34% with Click & Collect.

View case study

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