Rodd & Gunn, a premier lifestyle and fashion brand, has successfully transitioned to Viare OMS, marking a significant achievement.
Despite the complex nature of the project, the Viare system has been fully integrated into Rodd & Gunn’s architecture, establishing a solid foundation for future enhancements and operational efficiencies.
“We're excited to collaborate with Viare to implement a solution that will improve our customers' experience and streamline some of the manual processes for our team,” says Angela Ward, Executive General Manager of Digital and eCommerce. This partnership marks a significant step forward in our commitment to driving operational efficiency.
The new system will provide substantial time savings by eliminating the need for manual amendments across multiple systems, thanks to its seamless integration capabilities. Additionally, the system enhances customer service by improving access to critical information and streamlining email communication, including the ability to update customer details and resend communications effortlessly.
“Rodd & Gunn is a distinguished Kiwi brand with a rapidly expanding global footprint, meeting high customer demands with excellence. It has been incredibly rewarding to collaborate with the team in building a solid foundation to enhance their fulfilment and customer service processes,” says Alison Crosbie, Chief Growth Officer at Viare.
About Rodd & Gunn:
Rodd & Gunn is a premier New Zealand-based fashion brand, renowned for its high-quality menswear and lifestyle products. With a strong focus on craftsmanship and enduring style, Rodd & Gunn offers a distinguished range of clothing, footwear, and accessories through both physical retail locations and its online store.
About Viare:
Viare is a leading provider of cloud-based Order Management and Fulfilment Systems, empowering retailers to optimise their operations, enhance customer experiences, and drive business growth. With a range of cutting-edge solutions, Viare is revolutionising the way retailers manage their orders and fulfilment processes.
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